Loyalty Points & Vouchers

For almost every product in our shop you can receive loyalty points which can be converted into the voucher later. 1CNY = 1 point and 1 point is set to 0.05CNY value , which makes 5% discount on products ( We reserve rights to change this ratio at any time without notice. ).

Our shop supports 4 different currencies so please keep in mind that each currency equals to different amount of the points but value of converted voucher is same for all. The validity of the points and vouchers are set on 180 days.

We can't give any loyalty points for discounted products , on special offers , on shipping fee or other fees.

Your loyalty points are valid when your goods are delivered and no claims / returns are requested. If you have received your goods and you are satisfied with the order, please Confirm Delivery in your Order History by clicking on green button " Confirm Delivery" . Your Loyalty Points for this order will be automatically validated right after. Please note : By confirming the delivery you also confirm that the parcel arrived without any problems ( no broken items etc.) , so no claims can be proceed after that!

Convert loyalty points to a voucher :

My account>My loyalty points - Transform my points into a voucher.

To see your vouchers:

My account>My vouchers

The minimum order amount in order to use these vouchers is: ¥ 100.00 ( If we change this amount , it will appear in your loyalty points section ) .

Voucher not valid yet :

It could take up to 24 hours for voucher being validated!

In section "Loyalty Points" you can see that your points were successfully converted to the voucher and its ready to use from today's date , however in "My Vouchers" section you still see " You do not have any vouchers." or no new voucher appeared there yet. If you try to apply the voucher it says "Voucher not valid yet".

This delay function is set by default in our Prestashop platform for security reasons ( vouchers not being misused ) and we can not change it. Apologies for any inconvenience.

If your voucher is not working after that time, please contact us.

Get a free voucher! ( Referral program )

My account>Referral Program

If you are happy with our products and feel like to recommend us to your friends, we are more than happy to reward you and your friends with 5% discount voucher.

Important!

Please tell your friend to check email spam box!  Automatic email we send contains link to our shop and most of the email providers will classify it as a spam.

We reserve rights to cancel the voucher or account at any time without warning if we find out that that referral program has been abused!

Your friend can use the voucher immediately but your's will be activated after his/her's order has been proceed and delivered without any issues. ( same rules with regular voucher as described above )

He / She has to put your e-mail address ( same You use for your account in our shop ) during the registration "E-mail address of your sponsor "

Promotion vouchers

We also generate free vouchers with some promotional occasions. Please mind that vouchers can't be generated for guest accounts ! ( Only registered customers ) .  At the moment we don't send emails to notify customers about the vouchers, we post the note on our FB page.

To convert your Guest account to Customer one, please contact us.