Frequently asked questions.

1. Account registration

2. Purchase different amounts than set on default

3. Search tea by other criteria - using tags

4. Custom order

1. Account registration

Our website doesn't support guest checking , so in order to proceed the order , you need to be registered. The information you have to provide is not different from the guess account anyway and we do not send any marketing spam emails.

During the registration you have to pass the captcha which is mathematical ( for example if you see in field  2 x 3 , you have to type the result " 6 " )

After registration , the system sends you an verification email with link to be clicked on. That causes in some cases to email fall into your spam box. Please check your spam box for verification email.

G-mail has 2 spam folders ( click More option on side menu to see the other one ) .

Please also note we use your registered email address for sending the Pay Pal request so if you use different one, please let us know.

Also all future communications and automatic emails send from our system ( order confirmation , shipping confirmation..etc. ) will be send to this email address. So please make sure you will be able to receive those.

If you still have problems with registration, please contact us.

2. How to purchase different amounts than set on default ?

You can buy different amounts of loose tea from 12g to 1000g of any loose tea and 12 - 2500 (7x357g) almost any pressed tea in our shop. 

choose amount of tea

Use drop-down product menu to select the sample option.

3. How to search tea by other criteria - using tags ?

Our website dividing tea into different categories, subcategories by most used preferences by general tea drinker. Yet, there are other criteria which can be used in search and we included them as a tags.

Sheng puer group

Click on desired group or subgroup from main menu.

Show all tea

Press "Show All" in order to get a result filter from all products in the group. ( if not press Show All , the filter will apply only to products on current page )

The same rule applies to all filter tools located on the left side of the page !

Tags

Select desired tag.

Please note , that taste notes are our subjective taste experience and also might vary based on many factors ( water used, brewing style..etc. ). Please consider that as a rough reference only!

Tags are also accessible from product page.

search tea by tag

4. How to proceed custom order ?

If you wish to order tea or teaware not listed on our website , please contact us via email with details and pictures ( if possible ) in order to receive the price quote ( unless item from Custom Sourcing List where prices are already set )

For ordering the Custom Item you need to be registered and log in to our website! In search box type three zeros and select the " Custom Order " item showed as suggested option. If not showing, pres the search button and select the item from the page.

Select Custom Order Item

Add the item into the basket and proceed to Check out option. You can select any shipping method ( we can change it manually later , if needed ) as per normal order , yet you can ignore the quote for that as we override it later per quote or the actual shipping fee to be applied.

Type the name or description of the item in Message box. If item from Custom Sourcing List ( details in Wholesale  ) , type the ref.number and amount ( for example: CPG24 - 25g , CW03 - 1kg..etc.  )

Message Box

Please read all terms and conditions of Delivery and if agree , you may proceed all other steps till the end. Confirm the Order.

As per standard order , we will send you a Pay Pal request for quoted amount ( if quoted without shipping fee, then 2nd Pay Pal request will be sent when parcel is ready and we know the total weight ) and after the payment is proceed , we will order and prepare the item for you. 

Please note : if item comes from different province , it may take few days to arrive to Kunming from where we ship all goods.